The Wag! Community Guidelines are the framework for Pet Parent Favorability and are in place to help facilitate a community-wide understanding of expectations and standards of conduct while using Wag!.
Ultimately, following and exemplifying Wag! For additional information as to how Pet Parent Favorability is determined, you may revisit the Wag! Pet Caregivers can earn badges on their Profiles for completing services on the Wag! Pet Parents can also award badges for outstanding service. Pet Caregivers who have an average star rating below 4. Pet Caregivers who violate the agreement or Wag!
The Deactivation Policy also states that Pet Caregiver accounts may be subject to suspension during the time Wag! To help ensure a safe experience for everyone, we rely on each community member to abide by the Wag! The five star rating system is one of the ways Wag! Pet caregivers will be notified via email if they are at risk for deactivation due to low star rating.
Once a Pet Caregiver receives this notice, they will have 30 days to improve. They will also receive a second update email after 14 days informing them of their progress. Please check your spam folders and ensure that the email address associated with your Wag!
Pet Caregivers will not be granted an extension if they are unable to or choose not to participate in services with Wag!. Any successfully completed services will be paid out, regardless of whether the Pet Care Provider is subject to deactivation or has been deactivated. Once a Pet Caregiver is deactivated for falling below the set criteria or is deactivated for a Community Guidelines violation, they will not not be allowed to re-apply as a Pet Caregiver on the Wag!
This Deactivation Policy is based on criteria specific to Pet Caregivers. Pet Parents can be deactivated from the Wag! Pet Caregivers must complete at least ten services on the Wag! To deactivate your Pet Caregiver Account, click here. If you have any services that need to be cancelled as a result of your wish to deactivate, please submit a cancellation request here. The promotional payout will appear for eligible Pet Caregivers in their Earnings during the week of September To best support the Pet Caregivers using Wag!
Yes, Dynamic Pricing will allow you, as an independent business owner, to set your own rates for services completed through the Wag! Pet Caregivers are able to set their own pricing for:. From here, you can adjust your pricing to whatever you believe is fair. You can also adjust your pricing at any time; any adjustments you make will not affect services that you have already booked with a Pet Parent.
If you increase a rate after booking a service, you will still receive your initial bid as the service payout, not the new rate. Once you submit your bid by opting into the service, the pricing for that service cannot be changed.
After you request a service, no further action is required. When you set your rates in the app, you are setting your desired payout for the service. You will see what the Pet Parent will pay for that service directly below your set rates. Yes, Pet Parents are still able and encouraged to tip. The tip percentage is calculated from the total cost to the Pet Parent. The Weekly Walk Surcharge is the additional payout you will receive per service on a Recurring Schedule.
The payment for each service is listed under the service in the Available Walks Feed. Payments are processed every Wednesday and paid out every Friday. The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, the payment will appear in the following pay cycle. If you'd like to receive a payment sooner and you're eligible , you can utilize the Instant Pay feature via the "Earnings" tab in the Pet Caregiver App. Pre-set tips can be adjusted after completion of the service based on the satisfaction of the Pet Parent.
Please note that setting pre-set tips is a temporary function due to the circumstances surrounding COVID Tips are not guaranteed. Stripe Connect is the platform that allows Pet Caregivers to be paid for the services they offer on Wag!. When you log in to the Wag! App for the first time, you will be prompted to set up a new Stripe Connect account. To set up your Stripe account:. If you are having trouble adding your info to Stripe in the Pet Caregiver App, you can access your Stripe account directly by navigating to one of the following links on a web browser:.
A pay period starts on a Tuesday and ends the following Monday. Earnings accrued during that pay period will be paid out to your bank account on the following Friday 4 days after the pay period ends. You may also be eligible for Instant Pay! In the Pet Caregiver app, go to the "Earnings" screen, tap the three dots in the upper right corner, then tap "Sign into Stripe. Please contact the Stripe support team here.
The "Earnings" screen in the Pet Caregiver App always reflects the most recent and updated information. If at any point in the pay period you'd like to check the amount of your next payment, please visit the "Earnings" screen in the Pet Caregiver App. To be eligible to receive a , Pet Caregivers must have used Wag! You can see your income from in the Walker App:.
If you're eligible to receive a , it will be available by or before February 1st, You will be required to complete the e-Delivery consent before you can receive a electronically. You will not receive a copy by mail if you opt in to e-Delivery.
By default, tax documents are physically mailed. If you would like to receive your electronically instead, your consent is required. If you do not opt-in for e-Delivery, your will be mailed to you. Eligible Pet Caregivers will receive an email regarding e-Delivery consent. Follow the link in the email and you will be taken to a page where you may opt in or opt out of e-Delivery.
If you opt out of e-Delivery, your will be physically mailed. You will not receive a if you are ineligible. If you are eligible to receive a , you are eligible to opt-in for e-Delivery. If you are not eligible to receive a , you will not be able to opt-in for e-Delivery. The link to access your expires after 10 minutes. If your link has expired, repeat the steps above to receive a new link.
Your will be physically mailed to the address associated with your Stripe account. Your is required to be postmarked by January 31, If you opted in to receive your electronically, but would now like it to be mailed to your physical address, please email woofsupport wagwalking. Walker App, please navigate to the applicable URL below from your mobile device to complete the flow:.
You will need to sign in with your Wag! If you're still experiencing issues, visit Stripe's Help Center , or contact them directly. Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account. The standard weekly payment is still available for no fee.
If you choose not to initiate Instant Pay, you will receive standard weekly payments , which are processed every Tuesday and paid out every Friday. You do not need to sign up for Instant Pay; you will, however, need to add a debit card to your Stripe account to use Instant Pay. Pre-paid debit cards are not supported at this time. Your standard weekly payment is still available for no fee. To be eligible for Instant Pay on the Wag! Additionally, Pet Caregivers must be in good standing on the Wag!
Note that it can take up to 7 business days for requirements met to reflect on your Wag! When contacting your bank about a payment sent to your debit card, please note that money will appear as an original credit transaction OCT , not an ACH or direct deposit.
Standard weekly payments are processed using ACH bank processing, which typically takes business days to appear in your account. Instant Pay is processed using a debit card, which allows the money to appear in your account more quickly. Most debit cards from major banks are supported, and more bank debit cards are being added over time. Please contact Stripe if you have a question about whether your debit card is supported. Earnings accrued during that pay period will be transferred to your bank account on the following Friday 4 days after the pay period ends.
Instant Pay can include funds outside of a standard pay period. You will be able to keep track of what services are included in a payment whether a standard weekly payment or an Instant Payment via the "Past Payments" screen in the Walker App. Credits to new Wag! The pay cycle is Tuesday through Monday and payments are issued on Friday. For all walks completed on or after Tuesday, payment will appear in the following pay cycle. If there are any issues with your payments, please submit a Payment Discrepancy form.
If you do not know the Walk ID, enter "0. The service was for multiple pets, but I was only paid for one; how do I get this corrected? If you completed a service for two dogs but believe you were only paid for one, please submit a Payment Discrepancy form.
Your profile strength score represents how thorough your profile is, which may affect how likely you are to attract new pet parents. To increase the strength of your profile:. Recommendations are written statements from Pet Parents friends, family, previous clients, etc. The more Recommendations you earn, the higher your Walker Score will be! From here, you can send an in-app message to previous Wag!
Be sure the Pet Parent is using their mobile device and the most up to date version of the Wag! Every Recommendation you receive positively affects your Pet Parent Favorability. The more Recommendations you have, the higher your Favorability will be.
The number of Recommendations you receive will also be reflected on your public profile for Pet Parents to see. There is also no limit to the amount of Recommendations you have on your profile.
Yes; an account is required to verify the person's identity and prevent fraudulent Recommendations. From here, you'll be able to share your profile to several popular social platforms or you can tap "Copy link to your profile" to copy a sharable link to your public profile. Pet Parents can book you directly from this link and you'll automatically be listed as their Preferred Walker. You'll also receive a Referral Bonus once the Pet Parent has completed their first service!
Third party platforms have their own terms of use, privacy policies and other rules and guidelines, which may change over time and which users should independently review. Nextdoor is a social platform centered around neighborhood communities. All downloaded apps are saved in the memory of your phone or any storage space that you have made available.
The download will commence only if there is enough space for it. Check your storage to determine this is not the issue for apps not downloading on Android. Google servers check for the date and time of the device which is downloading an app on Google Play Store. Check for the date and time and if incorrect change it to the current and correct date and time. Software update keeps your Android device healthy.
All updates come with fixes and new features. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. Most email clients have automatic sync enabled so that you can receive emails without any delays. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone.
You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. The app should then automatically look for new emails and let you know when a new message arrives.
You can enable auto-sync from the settings menu of your email app. Here we show how to do it in Gmail, but the steps should be similar for most other email clients:. If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. Battery saver mode disables background syncing. Alternatively, instead of disabling Battery saver mode, open Gmail and tap Auto-sync is off to enable. If automatic sync won't work for some reason, your phone has an option to perform a manual sync.
This forces your email app to sync, find, and download new emails to your device. This option works just like the regular sync, except you must manually go into the settings and tap an option. Remember, precise steps vary from device to device. When your phone downloads an email, it takes up some space on your device's memory. If you're running out of storage on your phone, that may be why your emails aren't syncing especially when trying to download an email with a large attachment.
Thankfully, you can fix this by deleting unneeded files from your phone as follows specific instructions vary from device to device :. Not all Android phones have this option to find and remove space-hogging files.
If yours doesn't you can use Files by Google to delete files instead. Ways to Make Space.
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